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Dû aux mesures mises en place par le gouvernement, les commandes passées depuis le 23 décembre, jusqu’à nouvel ordre, seront traitées lors de la levée de l’ordre de fermeture des entreprises à bureaux.
Frequently Asked Questions
General
Is it safe to make a transaction on this site?
Of course. No banking information is recorded on our site. The entire transaction is handled by our payment processor Stripe, which manages millions of dollars every day.
What is your privacy policy?
We will never share your information with a third party other than our strategic partners and when required by law. What is a third party? Well, the first party is us, and second party is you. So a third party is someone other than us and you. You can view our updated privacy policy by clicking here.
What method of payment do you accept?
We accept American Express, Discover, Mastercard, and Visa credit cards. You can also make payment via Apple Pay. Payment in kind is not currently accepted, but we are working to offer this option soon.
Do you use cookies on this site?
Yes. You can learn more by viewing our cookie policy by clicking here.
How to use a gift card and a reduction code?
First, on the shopping cart page, enter your gift card code in the promo code field, and click on Apply. Then, enter the promotional code in the promo code field, and click on Apply.
Delivery
How long does it take to ship my order?
Your order will be shipped within a maximum of two (2) working days after receipt.
Where is my order?
You can follow the status of your order by clicking here.
Can I return my order?
Yes. From the moment you receive your order, you have fourteen (14) days to return it to us. Item must be new, unworn and/or used. Send us a message with your order # and the reason for the return, so that we can give you an RMA (Return Merchandise Authorized) number. You will be responsible for the shipping costs for the return.
What is a working day?
It's about a day worked in a company. Either any day of the week, excluding Saturday, Sunday and public holidays. (Source: Google)
Where is my order shipped from?
Orders are shipped from Montreal, Canada. Times vary depending on the shipping options chosen during checkout and your location. These are displayed in terms of working days.
I did not receive my order; it is incomplete and/or damaged.
Take a deep breath and close your eyes. Think about your greatest fantasy, the warmth of your better half close to you. Then send us a message with your order number and as much information as possible about this situation.
I requested a refund, when will I receive it?
It will take seven (7) business days for the amount to be credited to your bank statement once it is issued. Unless we have made an error, please note that shipping charges are not refundable.
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